Website Operator
Ship Lanka is the customer-facing brand operated by LAMINAR (PVT) LTD. These terms apply to use of shiplanka.com and purchases made through the website.
Products and Availability
Products shown in the online catalogue are offered for direct sale by LAMINAR (PVT) LTD. Product descriptions, images, options and availability are provided to help customers make a purchase decision. Availability may change, and placing an order does not guarantee fulfilment until the order is accepted and payment is confirmed.
Pricing and Payment
Prices are displayed on the product and checkout pages. Delivery charges, taxes or other applicable order costs are shown or confirmed before the order is completed. Customers must use an available payment method and provide accurate billing information. An order may be held or cancelled if payment is declined, reversed or identified as potentially unauthorised.
Orders
After checkout, customers receive the available order confirmation and status information. We may contact the customer if a product is unavailable, order information is incomplete or additional verification is reasonably required. If we cannot fulfil a paid order, the applicable refund is handled under our Refund Policy.
Delivery
Customers must provide an accurate recipient name, phone number and delivery address. Delivery estimates are provided in good faith and may be affected by carrier delays, weather, access restrictions or events outside our reasonable control. Risk and responsibility for an incorrectly addressed order may remain with the customer where the supplied delivery information was inaccurate.
Cancellations, Returns and Refunds
Cancellation, return and refund requests are reviewed under the published Refund Policy. Customers should contact Ship Lanka promptly and provide the order number and relevant details.
Customer Responsibilities
Customers must provide accurate account, contact, payment and delivery information; keep account credentials secure; review product details and selected options before ordering; and use the website only for lawful purposes. Customers must not interfere with the website, attempt unauthorised access or use false or misleading information.
Website Use
Website content, branding and materials may not be copied or misused without permission except where permitted by law. We may update product information, website features and these terms when reasonably required.
Limitation of Liability
To the extent permitted by applicable law, LAMINAR (PVT) LTD is not responsible for indirect or consequential loss arising from website use, carrier disruption or events outside its reasonable control. Nothing in these terms excludes rights or responsibilities that cannot lawfully be excluded.
Contact
Questions about an order or these terms can be submitted through the Contact page or emailed to contact@shiplanka.com.