Last updated: October 2026
Who We Are
Ship Lanka is an online retail store operated by LAMINAR (PVT) LTD at shiplanka.com. Privacy questions can be sent to contact@shiplanka.com.
Information We Collect
Depending on how you use the website, we may collect your name, email address, phone or WhatsApp number, account information, billing and delivery addresses, order details, messages, reviews, delivery information and payment or refund status. Payment-card or bank credentials are entered with the selected payment provider and are not stored by this theme.
Information Collected Automatically
Our hosting, security and ecommerce systems may collect technical information such as IP address, browser and device type, pages visited, login and session activity, cookie identifiers and error or security logs. This supports website operation, fraud prevention, troubleshooting and service improvement.
How We Use Information
We use personal information to create and manage accounts, process and fulfil orders, arrange delivery, provide tracking and customer support, handle cancellations, returns or refunds, send service messages, prevent misuse and meet accounting, legal and operational obligations.
Payments
Checkout information is shared with the payment gateway selected at checkout so it can process and confirm the transaction. Ship Lanka receives payment status and transaction references needed to manage the order, while payment providers process card or bank credentials under their own privacy and security terms.
Sharing with Service Providers
We may share only the information needed with couriers, delivery and customs partners where applicable, payment providers, email services, website hosting and security providers, professional advisers and authorities where required by law. We do not sell customer personal information.
Cookies and Analytics
WordPress and WooCommerce use essential cookies for login, cart, checkout, security and customer preferences. Hosting and analytics tools may measure website visits and performance where enabled. Optional analytics or marketing cookies should only be used where appropriately disclosed and, when required, after consent.
International Processing
Some hosting, payment, communications or delivery providers may process limited information outside Sri Lanka. Where this is necessary, we limit the information shared and use appropriate contractual, organisational or technical safeguards where available.
Retention
We retain information only for as long as needed for order fulfilment, customer support, fraud prevention, accounting, disputes and legal obligations. Retention periods may differ by record type. Information no longer required is deleted or anonymised where reasonably possible.
Security
We use reasonable administrative and technical safeguards intended to protect personal information. No internet service can guarantee absolute security, so customers should use a strong password, protect account credentials and contact us promptly about suspected unauthorised access.
Your Choices and Rights
Subject to applicable law and lawful exceptions, you may ask whether we hold personal information about you and request access, correction, deletion, restriction or another available action. You may also update common account and address information through My Account.
Children
The website is intended for customers who can legally enter into purchases. We do not knowingly request personal information directly from children without appropriate parent or guardian involvement.
Policy Changes
We may update this policy when our store, providers or legal obligations change. The latest version is published on this page with its updated date.
Contact Us
Send privacy questions or requests through the Contact page or email contact@shiplanka.com. We may need to verify your identity before acting on a request.